Privacy Policy

1. Introduction

Welcome to Victorian Multicultural Community Care Services. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes your name, contact details (such as email address and phone number), and any other information you provide when you interact with us or use our services.
• Service Usage Data: Information about your use of our services, including service preferences, and feedback.
• Technical Data: IP address, browser type, operating system, and other technical details about your device and internet connection.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your interactions with our website to improve your experience.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Services: To deliver and enhance our services, respond to your inquiries, and fulfill your requests.
• To Communicate with You: To send you updates, newsletters, promotional materials, and other information related to our services.
• To Process Transactions: To manage billing, payments, and other financial transactions related to our services.
• To Monitor and Analyze: To understand how our services are used and to improve the functionality and user experience of our website and services.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal requests.

4. Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email communication.
• For Legal Reasons: We may disclose your information to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of Victorian Multicultural Community Care Services, our users, or others.
• With Your Consent: We may share your information with third parties if you have provided explicit consent for such sharing.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain legal requirements.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Victorian Multicultural Community Care Services Address: 4/60 Alma Road, St Kilda VIC 3182 Phone: 0414 509 046 Email: info@vmcommunitycare.com.au We will respond to your inquiries in a timely manner. Thank you for trusting Victorian Multicultural Community Care Services with your personal information.